Articles

Ask a board how sales is performing and someone produces a number within seconds: pipeline, conversion rate, revenue against target. Ask the same board how engineering is performing and the answer is ...

Most scaling businesses ask "do we need a CTO?" when the honest answer is "we need a CIO, we just don't have the vocabulary for it yet." The two roles get confused constantly (a CTO owns the product y...

A managed service provider is very good at one job: keeping your systems running day to day. Patching, monitoring, helpdesk tickets, keeping the network up. For a huge number of small businesses, that...

If your business has never had a dedicated IT leader, someone senior enough to own systems strategy, vendor accountability and data governance, you're not unusual. It's an extremely common gap in scal...

Somewhere in your business right now, someone is using an AI tool well, someone else has quietly stopped using the one you paid for, and a third person is using it in a way that creates more work than...

If you asked your leadership team today which AI tools are in use across the business, you would get a confident answer. It would also almost certainly be wrong, not because anyone is hiding anything,...

Most scaling businesses don't have an IT cost problem. They have a levers problem: nobody in the business can point to the two or three decisions that actually move cost, uptime and continuity at the ...

No mid-market business sets out to run forty vendors. It happens one contract at a time: a department buys a tool to solve a specific problem, a project needs a specialist platform, an acquisition bri...

Ask most boards what they know about the health of the company's IT function, and the honest answer is: not much, beyond whether anything has recently gone wrong. IT reporting at mid-market businesses...

Ask most boards how AI adoption is going and the answer comes back as a story. Someone mentions a team that loves the new tool, someone else mentions a client who was impressed by a faster turnaround,...

Every business past a certain size has "someone who's good with AI" by now. Usually it's whoever got curious first: a marketing lead who started running copy through a generative tool, an ops manager ...

Ungoverned AI adoption feels like progress. Every team has a tool, everyone's excited, and activity is visible everywhere you look. It's also, in Boardman's experience, one of the most expensive ways ...