Articles

Vendor sprawl rarely arrives as one bad decision. It arrives as dozens of individually reasonable ones, made by different people, at different times, none of whom had visibility into what everyone els...

A managed service provider is very good at one job: keeping your systems running day to day. Patching, monitoring, helpdesk tickets, keeping the network up. For a huge number of small businesses, that...

If your business has never had a dedicated IT leader, someone senior enough to own systems strategy, vendor accountability and data governance, you're not unusual. It's an extremely common gap in scal...

Most scaling businesses don't have an IT cost problem. They have a levers problem: nobody in the business can point to the two or three decisions that actually move cost, uptime and continuity at the ...

Ask most boards what they know about the health of the company's IT function, and the honest answer is: not much, beyond whether anything has recently gone wrong. IT reporting at mid-market businesses...

Opening a second country office feels, at first, like a scaling problem: more people, more customers, more revenue. It is also, quietly, an IT architecture problem, and it's usually the part of the ex...

Growth exposes weak infrastructure faster than almost anything else in a business. What worked fine at thirty people can fail badly at eighty, not because anything changed technically, but because the...